インストール・初期設定
My eSIM Shows “In Use” Before Installation
Even if you have not installed the eSIM, the status on the “My eSIM” page may sometimes show “In Use.” This status may not reflect the actual usage of the eSIM. Please check the “About the status shown in My eSIM” section on the relevant product page ...
eSIM Stuck on “Activating”
If you purchased an eSIM that cannot be used in your current country or region, this is not a problem. Activation may not proceed until you arrive in a country or region where the eSIM can be used. If you are setting up the eSIM before arriving at ...
When should I install my eSIM?
We recommend installing your eSIM between two days before departure and the day you leave. This gives you enough time to complete the installation without rushing. For most products, installing the eSIM in advance will not reduce your available usage ...
How can I find my ICCID?
The way to check your ICCID differs depending on whether you have registered for an account. If you have registered for an account If you have registered for an account, you can check your ICCID on the "My eSIM" screen. If you purchased as a guest If ...
How can I check whether my eSIM was installed successfully?
You can check whether your eSIM has been installed by viewing the list of SIMs or mobile lines registered on your device. The screen layout and steps may vary depending on your device, but the basic way to check is the same. What to check first You ...
An eSIM with an unfamiliar name has been added. Is this okay?
Yes. In most cases, there is no problem. When you install a new eSIM, your smartphone may automatically assign it a label such as "Travel" or "Work." This is simply a feature used by your device to help organize your SIMs and does not affect the eSIM ...
What happens if I accidentally delete my eSIM?
A deleted eSIM cannot be restored to its original state. Once an eSIM is deleted from your device, the deletion cannot be undone and the eSIM cannot be restored. However, depending on the circumstances, you may be able to reinstall the eSIM on the ...
An error appeared while installing my eSIM. Why?
There are several possible causes. Even if an error appears, it is often related to your settings or current connection status and does not necessarily mean that the eSIM cannot be used. For this reason, please do not delete the eSIM or select an ...
Can I install an eSIM manually?
If you purchased your eSIM after registering for an account, you can install it manually. Manual installation allows you to install the eSIM even when you are unable to scan the QR code. Please use the manual installation codes available on the My ...
Can I install multiple eSIMs on one device?
Yes. Depending on the device, you may be able to install multiple eSIMs. The number of eSIMs that can be stored on a single device varies depending on the device's specifications and capabilities. However, many recent smartphones support storing ...
How do I install an eSIM? (iPhone)
Please refer to this page for instructions on how to install your eSIM.
How do I install an eSIM? (Android)
Please refer to this page for instructions on how to install your eSIM.