ご利用前の確認
Can I use one eSIM on multiple devices?
No. One eSIM cannot be used on multiple devices. An eSIM can only be used on one device. An eSIM is for one device only Once an eSIM is installed, it becomes associated with that device. It cannot be transferred to another device or used across ...
How can I check whether my smartphone is SIM-locked?
In many cases, you can check the SIM lock status of your device yourself. Devices released on or after October 1, 2021 are generally sold without a SIM lock. However, there may be exceptions depending on the release date or retailer, so we recommend ...
Can the QR code for installing my eSIM be reissued?
Yes. We can resend the QR code used to install your eSIM. However, the resent QR code will contain the same installation information that was originally issued. A new installation code for the same product will not be created. In other words, we will ...
Does the unlimited plan remain free of speed restrictions no matter how much data I use?
No. It does not necessarily mean that your connection will never be subject to speed restrictions. Unlimited plans generally allow you to use mobile data without worrying about a fixed data allowance or speed restrictions. For normal use, such as web ...
Does my smartphone support eSIM?
You can check whether your smartphone supports eSIM using the methods below. A simple way to check Open your smartphone's settings and look for an option such as: "Add eSIM" "Add Cellular Plan" If one of these options is displayed, your device may ...
How many days before my trip should I purchase an eSIM?
We recommend purchasing your eSIM between one day and one week before departure. This gives you enough time to check the setup in advance and prepare without rushing on the day of your trip. You must arrive at your destination and start using the ...
Which eSIM should I purchase if I plan to use it in multiple countries?
If you plan to use your eSIM in multiple countries, please choose a plan labeled as a "Multi-Country" plan. Plans that include a specific country name are generally available for use only in that country. How to choose a plan for multiple countries ...
Can I use the eSIM immediately after purchase?
Yes. You can start using the eSIM shortly after purchase. Once the initial setup is complete, you may be able to connect to the internet within just a few minutes. Steps before you can start using the eSIM Shortly after your purchase, you will ...
Can I return my eSIM or get a refund if I do not use it after purchase?
No. Returns and refunds are not available even if you do not use the eSIM after purchase. This is because an eSIM is a digital product that is issued and made available for use immediately after purchase. Why returns and refunds are not available An ...
Can I change my plan after purchase?
No. You cannot change your plan after purchase. Because an eSIM is a digital product that is issued immediately upon purchase, it cannot be changed to a different plan afterward. Changing your plan after purchase Once a plan has been purchased, its ...
Can I get a receipt?
Yes. A receipt is issued for each purchase. However, there are a few important points regarding the name shown on the receipt and how to access it. Name shown on the receipt The receipt is issued under the purchaser name entered at the time of ...
Can I use the eSIM in a country where I am only stopping for a connecting flight?
No. You cannot use the eSIM in a country where you are only stopping temporarily for a connecting flight. The eSIM can only be used in the country or countries specified in the product name. Countries where the eSIM can be used Each eSIM plan is ...
Can I check the coverage area in advance?
We are unable to confirm coverage for specific facilities or locations. Information about coverage areas is provided only as a general guide. How coverage works The eSIM connects to local mobile networks at your destination. In general, you can ...