現地での通信トラブル
I’m Still in Japan and Can’t Connect to the Internet
Most of our eSIM plans are for use outside Japan and cannot connect to the internet while you are in Japan. You can install the eSIM and prepare it for use while in Japan, but you will not be able to connect until you arrive in a supported country or ...
I received a warning message saying I exceeded 2.0 GB
This message is not related to the eSIM you are currently using. The "2.0 GB exceeded" warning is a notification generated by your smartphone. About this warning message Many smartphones include built-in features that: Notify you when data usage ...
I cannot use a specific service or app
Yes. This can happen. Even if your internet connection is working normally, you may be unable to use certain services or apps. Why only certain services may not work In many cases, the service or app itself may have restrictions such as: Allowing ...
Can I use the eSIM if I suddenly need to travel to another country?
No. In general, you cannot. The eSIM can only be used in the country or region specified at the time of purchase. If you need to travel to another country If you suddenly need to travel to a country that was not originally part of your itinerary, ...
What should I do if I use up all my data?
What you need to do depends on how you purchased your eSIM. If you have registered for an account If you have registered for an account, you can purchase additional data (recharge) from the My eSIM screen after logging in. The additional data will be ...