I cannot use a specific service or app
Yes. This can happen.
Even if your internet connection is working normally, you may be unable to use certain services or apps.
Why only certain services may not work
In many cases, the service or app itself may have restrictions such as:
Allowing access only from certain countries or regions
Restricting access based on the country or IP address of the connection
These restrictions are set by the individual service provider rather than by the eSIM service.
For this reason, we cannot remove these restrictions or adjust the connection to make a specific service available.
Checking availability in advance
In most cases, we are also unable to give a definite answer to questions such as, "Can I use this service or app in this country?"
Even within the same country, availability may vary depending on changes made by the service provider or the conditions of the connection.
For information about whether a specific service can be used, we recommend checking the service provider's official guidance or support information as well.