その他
How Can I Contact Customer Support?
To contact our Customer Support Center and speak with a support agent, please use the page below. https://hc.esim.telecomsquare.net/portal/en/newticket?departmentId=6526000000324613
Can I Contact You by Phone?
No. eSIM square does not provide support by phone. Please contact us using the inquiry form or chat widget. About phone support Some other services provided by Telecom Square offer phone support. However, those phone lines cannot provide assistance ...
Can I change the name on a receipt and have it reissued?
No. As a general rule, we cannot change the name on a receipt and reissue it. Name shown on the receipt The receipt is issued based on the first and last name entered at the time of purchase. Once a receipt has been issued, the name cannot be ...
What happens if I change my device while using the eSIM?
If you change your device while using the eSIM, you cannot transfer the eSIM to your new device. If you want to continue using the service, you will need to purchase a new eSIM. What happens to the eSIM when you change devices An eSIM can only be ...
Can businesses use this service?
Yes. Businesses can use the service. However, we do not offer any special services or plans specifically designed for corporate customers. Services for corporate customers Businesses can purchase and use our eSIMs in the same way as individual ...
I haven't received my purchase confirmation email
If you have not received your purchase confirmation email, please contact our Customer Support Center. We will check your purchase details and provide assistance. What to check first It may take a little time for the email to arrive. Please also ...